(Please scroll down for Pre Order Policy)

When will my order ship?
WE DO NOT SHIP PRE ORDERS BEFORE THE RELEASE DATE. PLEASE IGNORE THE SYSTEM's EXPECTED DELIVERY DATE WHEN PLACING A PRE ORDER.
We try our best to ship orders same day, but otherwise within 48 hours. If your order was placed on Fri/Sat/Sun, it will ship Monday. (Canada Post holidays may affect shipping time). NOTE: Shipping times are not a guarantee.

International Orders (Outside of Canada)
We are not responsible for any Customs or Duty charges that may occur to our customers during shipping to international addresses (outside of Canada). Please consider the possibility of these charges when placing your order. Thank you for understanding.

When will my order arrive? (Canada Post holidays may affect these estimates)
Examples for Canada Post Expedited Parcel:
Ontario - 1-3 weekdays
British Columbia - 5-7 weekdays
anywhere else in Canada should be 2-6 weekdays

What if my order has a combination of In-Stock products and Pre-Order products?
For example, if you have 2 items in your order, one with a pre order date of Oct 25, and the other of Nov 3, your whole order will ship by Nov 3.

How much is shipping?
Our Canadian customers get Free Expedited Shipping on orders over $175! 
For orders below $175, our flat rate is $12.95 no matter where you are in Canada!
For United States customers, flat rate is $40cad for Canada Post XpressPost Tracked shipping on orders over $175.

Can I track my order?
All shipping options will include a tracking number sent directly to the contact information you provided.

 

PRE ORDERS:

What is a pre-order?
A pre-order is the purchasing of an item before it is available, with the understanding that it will be shipped at a later date.

The product I want to Pre Order says Out of Stock.
There will be times where we list products which we still do not know how much stock we will be receiving. The product will say Sold Out because we are still waiting on stock information (Allocation). Customers are encouraged to click on the green tab on the left of the product page to sign up their email if they'd like to be notified as soon as stock becomes available!

When will my order containing pre-order items ship?
By purchasing an item that is on pre-order, your entire order will ship once all items on the invoice are released (usually 1 day before). Please take note of the release date in the title of the items you are pre-ordering.

The pre-order date that is the furthest away dictates the ship date of your order. For example, if you have 2 items in your order, one with a pre order date of Oct 25, and the other of Nov 3, your order will ship by Nov 3.

Shopify may give you a default "estimated" or "expected" delivery date, please ignore this date because the system doesn't know that it is a pre order which ships on release date. Once shipped, you will receive a more accurate estimate from the postal service with a tracking number.

What if my order has a combination of In-Stock products and Pre-Order products?
For these orders, we ship the whole order once all products are available. We can not ship the products separately under 1 order (Please contact us if you'd like to change an order).

When do I have to pay for my pre-order items on my invoice?
Full payment is taken upfront for all pre-orders.

Can I cancel my pre-order?
If you choose to cancel a pre-order item with us, a restocking fee of 10% will be withheld from the refund amount on the pre-order items you are choosing to cancel. This is non negotiable.

What happens if an item on pre-order is delayed?
If an item's release date is delayed by the manufacturer, we will notify you via email or phone. You may choose to wait or receive a full refund (no restocking fee applied in this scenario).

What happens if we oversell on a pre-order item and fail our responsibility of filling your pre-order?
If we cancel your pre-order due to us not being able to fulfill it due to not receiving enough supply, we will also credit you 3% in store credit on top of the refund, due to us making the clear mistake of overselling. This only applies to orders that were not refunded right away.