What is a pre-order?
A pre-order is the purchasing of an item before it is available, with the understanding that it will be shipped at a later date.
When will my order containing pre-order items ship?
By purchasing an item that is on pre-order, your entire order placed will ship once all items on the invoice are in released (usually 1 day before). Please take note of the release date in the title of the items you are pre-ordering.
The pre-order date that is the furthest away dictates the ship date of your order. For example, if you have 2 items in your order, one with a pre order date of Oct 25, and the other of Nov 3, your order will ship by Nov 3.
Shopify may give you a default "estimated" or "expected" delivery date, please ignore this date because the system doesn't know that it is a pre order which ships on release date. Once shipped, you will receive a more accurate estimate from the postal service.
When do I have to pay for my pre-order items on my invoice?
Full payment is taken upfront for all pre-orders.
Can I cancel my pre-order?
If you choose to cancel a pre-order item with us, a restocking fee of 10% will be withheld from the refund amount on the pre-order items you are choosing to cancel. This is non negotiable.
What happens if an item on pre-order is delayed?
If an item's release date is delayed by the manufacturer, we will notify you via email or phone. You may choose to wait or receive a full refund (no restocking fee applied in this scenario).
What happens if we oversell on a pre-order item and fail our responsibility of filling your pre-order?
If we cancel your pre-order due to us not being able to fulfill it due to not receiving enough supply, we will also credit you 3% in store credit on top of the refund, due to us making the clear mistake of overselling. This only applies to orders that were not refunded right away.